Health Safety Personal Matters
The growing profession of taxi drivers is faced regularly with a diverse range of dangers in health safety personal matters. These dangers manifest themselves on a daily matter, both within their routine job and external matters which impact upon them.
The range of safety issues not only concerns their driving and the vehicle but the passengers, other motorists and pedestrians, as well as safeguarding and legislative matters. Statistically, taxi driving is one of the most dangerous professions in the world alongside others such as the police, medical and so on. As a consequence, it is important that taxi drivers undertake appropriate precautions through vetting, training, personal and equipment safety.
Many dangers within the industry arise through factors such as:-
- Improper Safeguarding and vetting of proper drivers fit for purpose
- Unfit vehicles, automobile devices and equipment
- Drivers work alone which makes them vulnerable when transporting unsuitable passengers
- Most passengers are strangers and not usually vetted prior to any journey. Therefore, criminally minded passengers can be a distinct danger to drivers working alone.
- Drivers usually have substantial cash especially after long shifts on busy working days, and thereby a temptation for unscrupulous passengers.
- Many taxi drivers are deemed as a lowly profession by the public, therefore open to verbal abuse, racism, islamophobia, sexism and lack of respect.
- Drivers need to be aware and have some understanding of passengers through body language, mannerisms and listening so they can proactively identifying any issues, concerns or impending dangers.
Basic Personal Safety
- Understanding basic safety rules is mandatory:
– Ensure the radio equipment is fully functional and drivers know how to utilise them properly, because it could help to save lives
– Communication and relationships between drivers and radio dispatchers needs to be good so quick actions can be undertaken during emergencies
– Ensure drivers maintain good customer service during pickups, drop-offs, luggage handling and conversations. This will .avoid unnecessary tensions which could lead to heated debates, altercations and fights
– Personal safety of drivers such as good exercise, eating, rest and drinking helps in the alertness during long working hours
– Drivers should be humble when dealing with passengers and the public, and not show off their money, valuables or engage in loose talk
– Dress properly and smartly for each shift
– Ensure you have all the appropriate equipment for each day
– Keep the minimum amount of money and valuables in the car
– Ensure proper risk management is undertaken
– Understand the local geographical area as much as possible to avoid unnecessary delays and disputes, and can react appropriately in emergencies if required. Do not really totally on technology sat-navs and google maps, but have some awareness of the working region too.
– Drivers need to be aware of the emergency and first aid procedures
– Ensure good cautious approach is adopted when handling the public, such as, keeping doors locked, windows being rolled up.
– Keep a notebook in case needed when passengers approach a driver
General Safety Measures
– Ensure extra care and attention during late night driving, as it is susceptible to trouble and robbery as many passengers leave pubs and clubs in an intoxicated manner. There are less witnesses around to protect you
– Ensure instructions are clear and not vague when passengers book a job, so as to avoid disputes and avoid being lured into any unnecessary criminal activity
– Drivers should be aware of proper hazard danger zones inside and outside the car, so they can avoid proactively prevent becoming victims to suspicious customers
– Avoid boasting and over-confidence
– Ensure you have a spare key which is stored safely
– Avoid driving to unknown dangerous roads, lanes and routes
– Maintain regular contact with your taxi base and other colleagues exchanging locations in case of emergency situations
– Always take the correct number of passengers according to your vehicle recommendations
– Maintain the legal speed limit and adhere to other laws
– Modern technology usage from new taxi companies is allowing the use of payment through credit/debit cards reduces cash that you hold
– Avoid aggression, rudeness and always be polite and calm
– If there is a robbery then cooperate fully and do not offer resistance. Contact the police straight afterwards and notify company/colleagues – document all aspects, witness names, location and features.
- Installation of CCTV equipment may assist with security
- Relationship building with passengers is an integral component of maintaining cordial relations and preventing unnecessary incidents.
- Adhering to all legal laws ensures a proper safe operation of the taxi service provided to customers.